The Ability Clinic is strongly committed to protecting the privacy of its patients and website visitors.


The handling of all personal information by the clinic is governed by the Freedom of Information and Protection of Privacy Act (FIPPA). The clinic ensures that your personal health information is private, confidential, and secure through the Personal Health Information Act (PHIPA). Read our full policy here.

Only staff who need to see your personal health information are allowed to access it. We assume you give your agreement (consent) to share your information with health care providers and trainees involved in your care. We will ask for your consent before we collect, use or share your information for any reason other than our stated activities or those authorized by PHIPA or law.

Collection of Personal Health Information

We collect personal health information about you in order to provide you with health care or assist in the provision of healthcare to you by other healthcare providers. We may collect this information either from you directly or, in some circumstances, from a person designated to make care decisions on your behalf. The information that we collect may include your name, date of birth, address, health history, and other records of your visits and the care that you received either at The Ability Clinic or from other healthcare providers.

PHIPA requires and permits us to give some of your information to others, including but not limited to:

  • The Ministry of Health

  • The Medical Officer of Health to report communicable diseases

  • The Workplace Safety and Insurance Board

  • Law Enforcement Officers who present a warrant or subpoena, or to aid in an investigation

  • The Children’s Aid Society where child harm is suspected; the children’s lawyer

  • The public guardian and trustee

We Protect Your Personal Health Information

  • We will take steps to protect your personal health information from theft, loss or unauthorized access, copying, modification, use, disclosure or disposal.
  • We will take steps to ensure that anyone who performs services at The Ability Clinic respects your privacy rights and only uses or discloses your personal health information for permitted purposes.
  • We will promptly investigate all complaints regarding our compliance with PHIPA. All privacy complaints will be treated in a confidential manner.

Can I See my Personal Health Information?

We respect your right to see your health record. If you wish to do so, please contact us for a Release of Medical Records. FIPPA allows organizations to recover costs for such items as record search and photocopying. Please see our Fees for more information.


When you submit your personal information to The Ability Clinic online, you are consenting to the clinic collecting your personal information in order to execute the administrative duties of the clinic or to contact you. The clinic will not use your personal information for other purposes without contacting you first.

Links and Intermediaries

This website contains links to other sites. Please be aware that The Ability Clinic is not responsible for the privacy practices of these sites. We encourage our website visitors to read the privacy statements of each and every website that collects personally identifiable information. The statement you are reading now applies solely to information collected by this website. However, intermediaries such as internet service providers may make a record of your visit and log information to assist them in operating their businesses. In addition, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal right to inspect logs of the hospital’s internet service provider. Finally, this site does not provide facilities for secure transmission of information across the Internet. Users should be aware that there are significant privacy risks inherent in transmitting information across the Internet.

Notification of Changes

If we decide to change this privacy statement, we will post notice of those changes on our website. If at any point The Ability Clinic chooses to use personally identifiable information gathered on its website in a manner different from that stated at the time it was collected, users will be notified by email and have a choice if the clinic may use their information. Failing such notification, the clinic will use information in the manner described by the privacy statement in effect at the time the information was collected.

Contact us if:

  • You would like more information about our information practices
  • You have any privacy related questions and/or complaints

755 Queensway East Suite 304

Mississauga, ON  L4Y 4C5

Fee Schedule